We can provide custom versions of our apps to suit the needs of your institution. We will make any app you choose available through Apple’s Volume Purchase Program. This approach is ideal if you’d like to purchase multiple copies which are managed centrally. With Apple’s VPP program, we also can offer customization, such as additional screens with branding and specific information for your users (at an extra cost), if desired. If you would like to make a bulk purchase, please contact us to discuss the details.

The way our IOS applications are built, with the in-app purchase model, you need to go through the purchase process again each time you reinstall the app. Be sure to log in with the same username with which you made your original purchase and buy the app again. You will not be charged a second time by Apple. Eventually, you will reach a screen which says, “You have already purchased this item, do you want to download again?” Click “Yes” and you’ll be all set.

The way our IOS applications are built, with the in-app purchase model, you need to go through the purchase process again to install the app on a different device. Be sure to log in with the same username with which you made your original purchase and buy the app again. You will not be charged a second time by Apple. Eventually, you will reach a screen which says, “You have already purchased this item, do you want to download again?” Click “Yes” and you’ll be all set.

Please contact the App Store to resolve this issue. The contact information is on your purchase receipt for the app. Since Apple manages your User ID and App Store purchases, they can help you associate your app purchases with your new Apple ID.

Please contact the App Store to request a refund. Apple stores your credit card information associated with your account so only they can process refunds for you. The contact information is on your app purchase receipt.